FAQ - Spark

FAQ

Any questions?

Please contact us

8 700 77275 info@espark.lt

General information and registration

SPARK is an electric car rental service in Vilnius city. The electric cars can be located and reserved via the SPARK mobile application on your smartphone. You can travel in the territory of Lithuania using SPARK electric vehicles, however you are only allowed to start and end trips within the defined zones of Vilnius.
Electric car is silent so you will not hear usual engine sounds when you start it. All SPARK electric cars are exclusively with automatic transmission. Driving and steering is exactly the same as in a conventional car with automatic transmission. SPARK electric cars are powered by re-chargeable batteries. The estimated level of battery power and travel range are displayed on the car's panel and in the SPARK mobile application. Travel range of the car depends on the capacity of the battery, weather conditions and the driving style of an individual. The battery of an electric car can be charged at either a SPARK charging station, or other public and private charging stations compatible with a Type 2  or CCS (fast charging) plug for VW e-up!, with a Type 3 or CHAdeMO (fast charging) plug for Nissan Leaf and with a Type 2 and CHAdeMO (fast charging) plug for Nissan Leaf 40. SPARK electric cars VW e-up! are started as follows:
  1. Press and hold BRAKE pedal (also confirm that the car is in P (Park) transmission position);
  2. Put the car key into ignition lock and turn it clockwise all the way;
  3. Electric car is started, when READY indicator appears on the dashboard. If READY indicator is not visible, repeat earlier instructions.
  4. Set the transmission lever to desired position to begin driving SPARK electric car.
SPARK electric cars VW e-GOLF are started as follows:
  1. Press and hold BRAKE pedal (also confirm that the car is in P (Park) transmission position);
  2. Press ENGINE START/STOP button;
  3. Electric car is started, when there is a start signal;
  4. If there is no start signal, repeat earlier instructions.
  5. Set the transmission lever to desired position to begin driving SPARK electric car.
SPARK electric cars Nissan Leaf is started as follows:
  1. Press and hold BRAKE pedal (also confirm that the car is in P (Park) transmission position);
  2. First generation Nissan Leaf handbrake (pedal) is situated to the left of the traditional BRAKE pedal. If handbrake light is visible on the dashboard, push and release that pedal.
  3. Press ENGINE START/STOP button;
  4. Electric car is started, when there is a start signal and green electric vehicle symbol appears in the dashboard;
  5. Set the transmission lever to desired position to begin driving SPARK electric car.
Fully charged VW e-up! can travel up to 159 km, while fully charged VW e-GOLF can travel up to 201 km, Nissan Leaf (30 kWh battery) up to 172 km and new generation Nissan Leaf (40kWh battery) up to 243km. The actual driving range left at the moment is shown on a dashboard. The electric car is required to be left charging at SPARK charging station only when there is less than 10 kilometers of estimated travel range left.
Each user is given the opportunity to rate the previous SPARK driver of the same electric car, on a scale of 1 to 5 – 1 star being bad and 5 stars being good. The rating system is designed to evaluate if the car has been parked appropriately; if the car's interior is clean and not littered; if all the car's items and devices are present.  
To become a SPARK user, you need to have valid category B driving license with at least 1 year experience as well as a valid payment card with enabled “Secured buying” option.
During SPARK registration 2 euros will be charged from your card, which will return to your account as a 3 euros gift coupon. This is required to validate your payment method and profile. You can check the amount, balance and expiration date of your coupon in “Gift coupons” section of your account. To make registration You need to have valid category B driving license with at least 1 year experience.
Every SPARK user collects eGO points travelling with SPARK electric cars: each kilometer driven equals 1 eGO point. After reaching certain level of eGO points, they can be converted to new trips using the SPARK mobile application. eGO points are valid for 24 months.

Before travel

You can find the locations of SPARK electric cars and SPARK charging stations on the interactive map in the SPARK mobile application. There you have the choice to select and reserve a specific SPARK electric car.
The reservation of a SPARK electric car lasts for up to 15 minutes and is free of charge. During this time you can either cancel the reservation or for an additional cost extend the reservation for another 15 or 30 minutes, but only once. If you wish to cancel the reservation after making an extension, the additional cost will not be reimbursed.
It is strictly forbidden to allow someone else to drive a SPARK electric car during the period of your rental session – penalties will be applied for any misuse of a SPARK electric car.
If you notice any signs of physical damage to either the SPARK electric car or any of its devices, please use the SPARK mobile application to report it before using the car.
Inside a SPARK electric car you will find the ignition key, a User Manual, registration documents and insurance policy. In accordance with the User Manual, please check if all of the above inventory is present. If you notice any deficiencies or any other discrepancies, please use the SPARK mobile application to report it before using the car.
You can unlock your reserved SPARK electric car by pressing the ‘Unlock’ button in the SPARK mobile application. Stopping temporarily with current trip still active, the vehicle is locked with its ignition key. When you have completed your desired route, please leave the ignition key inside the vehicle and press the ‘Finish trip’ button in the SPARK mobile application to lock the car and end your rental session.

Travel

No, you are not required to return the car to the same place. After finishing your rental session of a SPARK electric car, please park the vehicle in any of the parking spots within the SPARK white zones shown on the map. You can also leave the car in any parking space marked as ‘Reserved for SPARK’ (in Lithuanian, ‘Rezervuota SPARK’), or at any SPARK charging station, which can be found on the map in the SPARK mobile application. It is forbidden to leave the car in any private or commercial car park, or to violate any laws as set out in the Rules of Road Traffic. Please bear in mind that leaving a SPARK electric car in an inappropriate place or outside the SPARK white zones will prevent you from successfully ending your rental session in the SPARK mobile application.
In accordance with the Rules of Road Traffic, you are allowed to use the A road lanes marked with electric vehicle sign.
Please inform us by using SPARK mobile application as soon as possible.
Yes, you are allowed to as long as you use appropriate child car seats as directed by the Rules of Road Traffic.
Yes, you are allowed to take pets as long as you guarantee that they are kept in appropriate containers and prevent the SPARK electric car from getting dirty.
It is strictly forbidden to smoke in any SPARK electric car – penalties will be applied for any misuse of a SPARK electric car.
No, if the vehicle is not soiled more than usual.
This may happen if: 1) you have not parked the SPARK electric car in a valid SPARK parking place as marked on the map in the SPARK mobile application; 2) you are trying to park the SPARK electric car unplugged in a charging station with an estimated range of less than 10 kilometers. You will be allowed to end your rental session after resolving these issues.
If this should happen, please find the nearest charging station on the map in the SPARK or special mobile application (e.g. PlugShare). Depending on the type of charging station, the charging time may take from 20 minutes to a few hours. Please plan your trip accordingly.

Payment

The fare for travelling with a SPARK electric car is calculated by the time spent using the vehicle: you are charged on per-minute basis, until you reach daily rental price of the selected SPARK electric car, after that you are not charged additionally during that day. SPARK daily rentals last 24 hours from the moment you unlocked the electric car in SPARK mobile application.  The cost of the insurance, technical maintenance and SPARK car charging are all included in our rental price.
All standard charges and taxes are included in the pricing, but to avoid any unexpected costs, please review the Table of Possible Misuse Penalties.
The fare is charged from your payment card and processed after you have finished each rental session, or after one full rental day has been reached. In case you have more than one registered payment card, the fare is taken from the card marked as your primary one in the settings of the SPARK mobile application. Should your payment card have insufficient funds, you will not be able to start a new rental session. To enable your payment card to pay for your SPARK trips, you should register your card for the secure internet shopping in your bank.
Monthly invoices are sent by email at the beginning of each month. If you require an invoice for a specific journey, then during that same month you can go to the settings of the SPARK mobile application, or the SPARK website, and request a specific invoice.
You can find your journey log and payment history in the SPARK mobile application or on the SPARK website.
You are allowed to park SPARK electric cars free of charge within any of the paid parking zones – green, yellow, red and blue – in Vilnius city, as well as in Kaunas and Trakai, with exception for private, commercial and underground car parks or violating any laws set out in the Rules of Road Traffic.
The weekend rate starts at 5 PM on Friday and ends 8 AM on Monday. Public holidays are set by the law of the Republic of Lithuania.

Charging

You can unplug the charging cable out of the VW e-Up! or VW e-Golf within 30 seconds after unlocking the vehicle. If you are still unable to pull out the charging cable, please push the unlock button on the SPARK electric car ignition key again. Nissan Leaf charging cable can be unpluged by clicking the charge port lid switch on the ignition key or inside the electric car.
You can charge a SPARK electric car at one of our charging stations marked on the map in the SPARK mobile application. SPARK charging station must be activated as described in the SPARK mobile application (with a blue chip attached to electric car ignition key). A car battery can also be recharged at any available public or private charging station which can be found on a special mobile application (for example, PlugShare). - VW e-Up! - is compatible with a Type 2 and CCS (fast charging) plug; -VW e-Golf - is compatible with Type 2 and CCS (fast charging) plug; - Nissan Leaf - is compatible with a Type 3 (using adapter located in the trunk to connect the cables) and CHAdeMO (fast charging) plug; - Nissan Leaf 40 - Type 2 and CHAdeMO (fast charging) plug.
Yes, you are. You will find the charging cable in the trunk of the SPARK electric car. The rules for charging are attached to the back of the cable, which we recommend you follow strictly. Recharging at home may take up to a few hours, so please plan your trip accordingly.

Insurance and help

All SPARK electric cars are insured against theft and traffic accidents. SPARK electric car’s unconditional insurance deductible (franchise) is EUR 300, and for a theft risk – 10 percent, but not less than EUR 300.
Please act in accordance with the Rules of Road Traffic and other legal acts of the Republic of Lithuania. In case of a traffic accident or under any circumstances after damaging the car, you must immediately inform emergency services by calling 112 and notify SPARK by calling 8 700 77275, and take all necessary actions to minimize further damage to a SPARK car. You must also follow all insurance rules which can be found inside the car. Please leave all the relevant documents, including the traffic accident scheme, in the SPARK electric car.
In case you are not able to use the SPARK electric car safely, please end the rental session as soon as possible, inform VW or Nissan road assistance and us by using SPARK mobile application.

SPARK for Business

SPARK electric cars are zero-emission and noiseless vehicles. SPARK is a more cost-efficient choice for businesses than own cars (you will save on lease payments, insurance, fuel and parking expenses) or taxi and ride-sharing services. Driving the SPARK car you will reach your destination faster as you are allowed to use the A lanes in Vilnius.
On the SPARK website www.espark.lt please click on SPARK for Business page where you enter your company’s information and email address. Your business account will be activated within 1-2 working days.
Creating a SPARK business account should take you no more than a few minutes. After receiving the account confirmation, your company shall be able to invite the company’s employees to use your SPARK business account. Authorized employees should download the SPARK mobile application (for iOS and Android smartphones) and then to complete a short personal registration
The nearest SPARK electric car can be located and unlocked by using the SPARK mobile application. SPARK vehicles are normally parked in one of many our charging stations, located at numerous office buildings in Vilnius, the Vilnius International Airport as well as in any convenient place in central Vilnius (as marked by white zones on a map of the SPARK mobile application).
After each calendar month corporate customers will be emailed monthly invoices, which should be settled by a bank transfer.
After reaching certain billing levels each month, your business account will qualify for a corporate discount.